East Hawaii Veterinary Center, LLC

Hospital Policies

APPOINTMENT POLICY

           We operate under an appointment only basis. Emergency cases for established clients are accepted 24 hours a day and shall always receive top priority.

PATIENT ARRIVAL POLICY

·         For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

·         All cats must be presented in an appropriate cat carrier or on a leash.

·         Avian and Exotic animals must be presented in an appropriate carrier.

PAYMENT POLICY

·         We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, American Express, Discover, Cash and Personal Checks.

Prescription refills

           We require a 24 hour notice for prescription refills.  Special order prescription drugs may take up to one week.

         HEARTWORM PREVENTATIVES

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      We require proof of a negative heartworm test within the period of one year proir to the purchase of heartworm preventatives for all dogs over 6 months of age.